Loype
Skrýt menu
CZ
EN
CZK
EUR
..

You have products in a different currency in your cart.

If you still want to change currency, your existing cart will be emptied.

Sign in Registrate

Terms and conditions

These Terms and Conditions aim to establish a fair relationship between us and you. No doubt about that. However, we dislike navigating long legal texts. Therefore, we have created a summary of the most important parts of the Terms and Conditions, which we believe is easy to understand and won't take much of your time to read. You can read the full version of the applicable terms and conditions of the loype.cz e-shop HERE.

Operator and Contact

The loype.cz online store is operated by:

Dogs and Fun, s.r.o.
ID: 62911058
Roudnická 447
Praha 8, 182 00,
Czech Republic

Bank Details:
For payments in CZK (Czech crowns): 125970297/0100

For payments in EUR:
IBAN: CZ7101000001078910320237,
SWIFT: KOMBCZPPXXX

We are VAT payers! VAT Number: CZ62911058

If needed, you can contact us at the following address:

Na Planinách 1212, Smržovka, 468 51
Phone: +420 725 095 369
E-mail: info@loype.cz

Returns and Complaints

We take the utmost care in selecting and shipping goods. However, if you receive goods that do not meet your expectations or if a manufacturing defect appears within the first 24 months of use, do not hesitate to contact us using the above contact information. We will do our best to resolve everything quickly and to your satisfaction.

If the purchased item does not fit your dog and you need to exchange it for a different size, we are happy to help. Just write to us, and we will take care of everything.

If you decide to return the goods within 14 days of purchase, please let us know and return the goods undamaged to our contact address. You do not need to provide a reason for the return, but if you do, it will help us improve our services.

Shipping of Goods

We ship orders every working day by 1:00 PM. If your order arrives later, we will process it the next working day.

Personal Pickup

You can pick up your goods at one of our pickup locations:

Løype Store – Praha 2, Budečská 14

Løype Hub – Smržovka, Na Planinách 1212

Personal pickup is free of charge. Please wait for confirmation that the goods are ready before coming to pick them up.

Delivery

Shipping usually takes 1-7 working days for most EU countries.

99% of orders within the Czech Republic are delivered within 1 working day by DPD or Zásilkovna, depending on the customer's choice. The delivery time is determined by the carrier.

The price of delivery will be calculated based on the order weight, order value and destination country. The price will be precisely calculated during the checkout process. The total price of order incl. delivery is clearly indicated during checkout process. No additional cost.

The Free delivery is available for most EU countries but only for orders of certain value, e.g. Slovakia 40 EUR, Czech Republic 1000 CZK, Germany 59 EUR incl. VAT, etc.

Payment Options

Online Card Payment (handled by the reliable payment gateway GoPay). This is the most convenient and fastest way.

Bank Transfer in Advance – the goods are shipped only after the amount is credited to our account (Czech Republic only).

Cash on Delivery – subject to a fee of 45 CZK, regardless of the order amount (Czech Republic only). Cash on delivery can also be paid by card.

Loype - Hub Jizerky
Løype | Hub Jizerky Smržovka
725 095 369
info@loype.cz

Na Planinách 1212,
Smržovka

Mon - Fri

Sat

Sun and Wed. holidays:

8.00 - 16.00

Closed

Closed

Loype - Dog store & café
Løype | Dog store & café Praha
702 086 926
info@loype.cz

Budečská 14,
Praha 2

Mon - Fri

Sat

Sun and Wed. holidays:

11.00 - 19.00

10.00 - 16.00

Closed

Your dog will LOVE this postman for a change! By providing your email address, you'll receive regular doses of inspiration for an (even) better life with your dog, delivered straight to your inbox.

Useful

Løype products

Løype
.. .. ..

A Czech brand

It started with just the two of us and our dogs. Now, there are more of us at Loype (and more dogs too), but we still work as a small team within a family-run business. We personally test and fine-tune all our products to ensure they bring joy to both two-legged and four-legged friends. The same goes for the goods from our international partners.

Free consultation

Not sure which product or size to choose? Give us a call! We’ve gathered plenty of experience with different breeds and sizes over the years, so we can often guess what might fit your dog even over the phone. Feel free to send us photos or videos too; they often help us make the right recommendation.

Free Exchange

If the size you ordered doesn’t fit your dog, there’s no need to fatten them up or put them on a diet! Just contact us by email or phone, and we’ll figure out the right size for your furry friend. We’ll then arrange for a courier to pick up the original parcel and deliver the new one. Shipping is on us, so you don’t have to worry about a thing!

Convenient delivery

We have our own warehouses, so we always know exactly what’s in stock. We strive to ship your order as soon as it comes in, but we prioritize careful control of each product over speed. If something isn’t right or the size doesn’t fit your dog, don’t hesitate to reach out. Our support team is made up of people who know the products and understand dogs. A real person will answer your call, not a robot. If the order doesn’t fit, you can always return it with a return label.

..
..
..